CustomerOps by Innoventra
Your customers get answers instantly. You only hear about what needs your decision.
CustomerOps handles routine enquiries, organizes special requests and brings your team in when a decision is needed. We set it up and manage it for you.
Keep the booking tools you already use, or let us take bookings for you if you have none.
What kind of business do you run?
Chat with Jade's Studio
Ask a price, book a hair appointment, then change or cancel it. See how every message ends in a clear answer or a booking.
Jade's Studio is a pretend braiding salon. Nothing is booked or charged for real. Open it full screen
Already answering customers for
Ludo Hair Boutique, Milton, Ontario
How it works
- 1
Understands the whole request.
- 2
Answers what your business already knows.
- 3
Brings you only what needs a decision.
- 4
Keeps it visible until it's done.
One clear card, only when it needs you.
When a request needs a decision, you don't get a chat to scroll through. You get what the customer wants, any photo they sent, and a suggested reply. Make the call, and the customer hears back.
Request from Marcus
Wants this cut, a fade with a beard line up, Saturday morning.
Reference photo- Service
- Fade and beard line up
- Style
- From photo
- When
- Saturday, before 11am
- Booked before
- No
You decide: Can you fit this cut in on Saturday morning?
Suggested reply
Hi Marcus, yes, we can do that cut on Saturday morning. Book Fade and beard here and add 'Approved' in the notes. [booking link]
Shown with demonstration data.
Request from Daniel
“Can you do a move out clean this Friday? 3 bed, 2 bath. Here's the oven.”
Oven photo- Job
- Move out clean
- Size
- 3 bed, 2 bath
- When
- Friday
- Extras
- Oven
You decide: Can you do Friday, and what is the price?
Suggested reply
Hi Daniel, yes, we can do Friday. A move out clean for 3 bed, 2 bath with the oven is $320. Reply here to pick a time.
Shown with demonstration data.
Done for you.
CustomerOps is a managed service. We set it up, run it and keep improving it, so you don't have to learn another tool.
Setup around your business
We configure it around your services, prices and policies before it talks to a single customer.
Onboarding
We walk you and your team through the decision console and how alerts reach you.
Ongoing tuning
We review how it is answering and adjust it as your services, prices and policies change.
Monthly report
A plain summary of what customers asked for, what was handled and what needed you.
Different businesses. One clear way to handle customer requests.
CustomerOps handles routine enquiries using your services, products and policies, and brings your team in when something needs a real decision.
Salons and beauty
From first message to the right booking.
How much for knotless, waist length? Can you do Saturday?
Answers with your prices, asks for a style photo when it matters, and sends them to book.
Retail
Turn product questions into sales.
Do you have this in a medium? Can you ship it by Friday?
Answers size and delivery questions, and brings you the stock checks that need a yes or no.
Appointments and events
Every booking request, ready to confirm.
Are you free June 14 for a bridal party of 5? We're in Mississauga.
Makeup artists, lash techs, mobile stylists, trainers and tutors. Gathers the date, people and place, then brings you one request to confirm.
Home and local services
Get the details before you quote.
Can you clean a 3 bedroom this Friday? How much?
Collects what you need to quote, so you reply once with a real answer.
Pricing
Set up and managed for you.
Essentials
$129 CAD /month
plus $199 setup
Book a demo- Web link and QR code
- Alerts to 1 person
- Decision console
- Monthly report
Plus
$249 CAD /month
plus $299 setup
Book a demoEverything in Essentials, plus:
- WhatsApp on your own number
- Photo requests
- Weekly summary
- Priority support
Essentials
$99 USD /month
Free setup for the first 10 US businesses
Book a demo- Web link and QR code
- Up to 750 customer messages a month
- Alerts to 1 person
- Decision console
- Monthly report
Plus
$149 USD /month
Free setup for the first 10 US businesses
Book a demoEverything in Essentials, plus:
- WhatsApp on your own number
- Up to 1,250 customer messages a month
- Photo requests
- Weekly summary
- Priority support
In Nigeria? See pricing in naira →
Larger or custom needs? Book a demo for a quote.
Prices exclude applicable taxes.
Questions
Do I have to change my booking system?
No. CustomerOps works alongside the booking tools you already use and guides customers there. No booking system yet? It can take bookings for you itself, around your hours and services, and you approve each one.
Who sets it up?
We do. We configure it around your services, prices and policies, and keep tuning it.
What happens when it doesn't know the answer?
It doesn't guess. It sends you one clear request to decide, and tells the customer you'll reply.
Are there any other costs?
If you use WhatsApp, Meta charges small message fees, which we estimate upfront.
Never lose a customer because you were busy with another one.
Book a demo and we will show you how CustomerOps would work for your business.